’GIM direct’ works within the strict limits of the German Federal Data Protection Act. All data is gathered with the express voluntary consent of the respondents and participants; they are free at any time to retract this consent regarding their participation or the saving of their personal data, in which case the data will be deleted immediately in the absence of any legal, statutory or contractual safekeeping periods or a specific contractual relationship to the contrary agreed between the respective partners.
All data is handled with the utmost confidentiality and is used solely for the purposes known to the participants. The participants themselves determine via their personal consent how and to what extent their data will be used.
In this way, the customers of companies control what feedback they wish to give and in what form – anonymous or person-related – such feedback should or may be passed on to the companies (i.e. the clients of ‘GIM direct’). It is therefore up to the respondents whether they wish to act as a personal provider of feedback to the company or whether they prefer to provide input in the form of general feedback. This will then be made available to the companies in the form of generalised analyses of the broad feedback from all participants.
Personal data is described in the Federal Data Protection Act (BDSG) as “individual details concerning personal or material circumstances of an identified or identifiable natural person” (Art 3, para 1 BDSG). These include information such as name, email address, telephone number, and postal address, along with personalised responses to individual questions or personalised information about concrete transactions, which could render the participants identifiable.